(You can find the English version after the Chinese version)
帳戶及資料刪除
本頁適用於由 TL3 Limited 提供的 CLICKnWASH電腦洗車2.0 應用程式。你可以透過以下方式申請刪除帳戶及相關個人資料，無須重新安裝或登入應用程式才能透過電郵提出申請。
透過電郵申請刪除
請將申請寄至 cs@clicknwash.hk，並提供以下資料，以便我們識別相關帳戶：
- 電郵主旨： 帳戶刪除申請 / Account Deletion Request
- 帳戶識別資料： 註冊帳戶時使用的手機號碼或電郵地址。
- 申請內容： 請註明「本人要求刪除我的 CLICKnWASH 帳戶及相關個人資料」。
請勿在電郵中提供密碼、一次性驗證碼或付款卡資料。為保障你的帳戶安全，我們可能需要以適當方式核實帳戶持有人身分；我們只會要求核實申請所需的資料。
如你已無法使用原來註冊的手機號碼或電郵地址，仍可透過上述電郵聯絡我們，說明情況以安排其他核實方式。你無須重新安裝應用程式才能提出申請。
透過應用程式刪除
如你仍可使用應用程式，亦可透過以下步驟刪除帳戶：
- 登入 CLICKnWASH 手機應用程式。
- 前往「設定」。
- 按左上角的「編輯帳戶」。
- 按頁面下方的「刪除帳戶」。
- 按畫面指示確認及完成程序。
上述應用程式內操作是另一個選擇，並非電郵申請的先決條件。如在操作過程中遇到問題，請透過上述電郵直接提出刪除申請。
刪除哪些資料
完成核實及處理後，我們會永久刪除你的帳戶，以及以下與帳戶相關的資料，但下節清楚列明需要保留的資料除外：
- 帳戶個人資料
- 登入憑證
- 已儲存的車輛資料
- 使用偏好或其他相關個人資料
- 任何未使用的優惠券
帳戶刪除後將無法再用作登入，亦無法恢復。提出申請前，請先保存你需要的資料；如有未完成交易、預約、退款、餘額或其他帳戶權益方面的問題，請聯絡我們查詢適用的處理安排。
可能保留的資料
如因法律或監管要求、防範詐欺、安全或其他正當理由必須保留某些數據（包括帳戶個人資料、車輛資料），我們將僅保留為實現該等目的所需的數據18個月（由帳戶刪除申請日起計算），並按照香港《個人資料（私隱）條例》處理該等數據。不再需要用於該等資料用途的個人資料將於5個工作天之內被刪除，除非法律禁止刪除或不符合公共利益。
處理時間及通知
我們會在完成必要的帳戶持有人身分核實後，於 5個工作天內完成刪除處理。完成後，我們會透過電郵通知你；如申請需要額外時間，我們會說明原因及預計完成時間。
如有任何帳戶或資料刪除方面的查詢，請聯絡 cs@clicknwash.hk。有關我們如何處理個人資料的更多詳情，請參閱 https://clicknwash.hk/privacy。
Account and Data Deletion
This page applies to CLICKnWASH電腦洗車2.0, provided by TL3 Limited. You can request deletion of your account and associated personal data using the options below; you do not need to reinstall or sign in to the app to submit an email request.
Request deletion by email
Send your request to cs@clicknwash.hk and include the following information so that we can identify your account:
- Subject: Account Deletion Request
- Account identifier: The mobile number or email address registered to your account.
- Request: “I request deletion of my CLICKnWASH account and associated personal data.”
Do not include your password, one-time verification codes, or payment card details in your email. To protect your account, we may need to verify account ownership using an appropriate method; we will only request information necessary to verify your request.
If you no longer have access to your registered mobile number or email address, you can still contact us at the address above and explain your circumstances so that we can arrange an alternative verification method. You do not need to reinstall the app to submit your request.
Delete your account in the app
If you still have access to the app, you can also delete your account by following these steps:
- Sign in to the CLICKnWASH mobile app.
- Go to “Settings.”
- Select “Edit Profile” link at the top left.
- Select “Delete Account” at the bottom of the page.
- Follow the on-screen instructions to confirm and complete the process.
The in-app option is an alternative, not a prerequisite for requesting deletion by email. If you encounter any difficulties, you can submit your deletion request directly to the email address above.
What data will be deleted
Once verification and processing are complete, we will permanently delete your account and the following associated data, except for any data specifically identified for retention in the next section:
- Account profile information
- Sign-in credentials
- Saved vehicle information
- Preferences, or other associated personal data
- Any unused promotional codes or coupons
After deletion, your account can no longer be used to sign in and cannot be restored. Save any information you need before submitting your request; if you have questions about pending transactions, bookings, refunds, balances, or other account benefits, contact us for information about the applicable arrangements.
Data that may be retained
Where certain data (including account profile information, vehicle information) must be retained for legal or regulatory requirements, fraud prevention, security, or other legitimate reasons, we will retain only the data needed for those purposes for 18 calendar months (starting from Account Deletion Request date) and handle it according to The Personal Data (Privacy) Ordinance of Hong Kong. Personal data that is no longer required for the purpose for which the data is used will be erased within 5 business days, unless erasure is prohibited by law or is not in the public interest.
Processing time and confirmation
We will complete deletion within 5 business days after completing any necessary account ownership verification. We will notify you by email when processing is complete; if additional time is needed, we will explain the reason and the expected completion date.
For questions about account or data deletion, contact cs@clicknwash.hk. For more information about how we handle personal data, please see https://clicknwash.hk/privacy/